Unexpected Changes to Availability
Occasionally suppliers notify us after an order is placed that an item is discontinued, delayed or not yet released. We will inform you by email that the product has been cancelled or delayed. If only one of the items in your order is cancelled or delayed, you will be notified by email and the remaining items will be shipped on schedule. If a product in your order is temporarily unavailable, that product is automatically delayed for later shipment. If a product in your order is no longer available, that product is automatically cancelled.
The following are the most common reasons for changes in availability:
- Item Delayed Due to Supplier Out-Of-Stock: Item is delayed due to supplier being temporarily out of stock because of high demand or because the item is temporarily discontinued. The item usually arrives to our warehouse within 1 – 2 weeks. The order can be cancelled at any time by contacting email@example.com. Include your order number and the item(s) you wish to cancel.
- Item Cancelled Due to Supplier Out-Of-Stock: Item is cancelled because of uncertain availability from the supplier. On these rare occasions, suppliers are unable to provide us with a reliable estimate for when the item will be available. We can email you as soon as this becomes available again if you request us to. However, there is no guarantee that the item will be available.
- Item Cancelled Due to Discontinuation: Item is discontinued and no longer available. Suppliers discontinue items for a number of reasons, including decreased demand or lost copyright. We will delete a discontinued item from our catalog as soon as we are made aware of its unavailability.